9apiso Privacy Policy — How We Handle Your Personal Data

When you register an account on 9apiso, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised experience on our platform. This includes your full name, date of birth, email address, mobile number, and the payment details you use to deposit or withdraw funds in Philippine pesos. We also collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve performance. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance. You can review or update your personal details at any time by logging into your account dashboard.

The personal data we collect is used primarily to operate your 9apiso account, process deposits and withdrawals in PHP, and deliver the entertainment services you signed up for. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our Terms or this Privacy Policy. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that our platform remains fair and secure for all Filipino members. We may use aggregated, anonymised data to analyse platform trends and improve the overall user experience — this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may send you information about new games, VIP rewards, or special offers relevant to your account. You can opt out of marketing messages at any time by contacting [email protected]. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

9apiso does not sell or disclose your personal information to unrelated third parties. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling your PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law or a valid legal order to disclose personal information to regulatory authorities or law enforcement agencies. Any such disclosure will be limited strictly to what is legally required and will be handled with the utmost care. We do not share your data with advertisers or analytics companies that track you across other websites. All third-party partners we work with are evaluated for their data security practices before any engagement. If our business structure changes in the future, we will notify affected members before any personal data is transferred to a new entity.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 9apiso platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and keep our systems updated to address emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data privacy laws. Your account password is stored in a hashed format and is never visible to our staff — if you forget it, you will need to reset it through the standard account recovery process. We encourage you to use a strong, unique password for your 9apiso account and to keep your login credentials confidential.

As a registered member in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by 9apiso. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data in circumstances where it is no longer necessary for the purposes it was collected. You also have the right to object to certain types of processing, including direct marketing, and to withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond to all valid data subject requests within a reasonable timeframe in accordance with applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9apiso uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. These are essential session cookies that are required for the platform to operate and are not used to track your activity across other websites. We do not use third-party advertising cookies or cross-site tracking technologies. Technical cookies may also be used to collect anonymised performance data that helps us identify and fix issues on the platform. You can manage cookie settings through your browser, but please note that disabling essential cookies may affect your ability to use certain features of the platform. Our use of cookies is limited to what is necessary for a secure and functional experience. If our cookie practices change in the future, this policy will be updated accordingly and you will be notified.